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Ways Health Administrators Can Improve Patient-Centered Care

by Louise W. Rice

The two critical aspects of healthcare that garner the most attention are doctors and nurses. However, modem healthcare consists of several other components. The healthcare field has expanded by leaps and bounds in the past few years and given new dimensions to patient care. Several subfields have emerged, further broadening the healthcare industry. Modern healthcare organizations comprise several departments, and effective coordination is the key to making them thrive. Healthcare administration is a crucial aspect of medical facilities and plays a vital role in running them.

Healthcare Administration

Health administration, also referred to as health services managers or medical managers are responsible for various managerial tasks of healthcare organizations. They do not deal with patients but help other healthcare professionals perform their day-to-day duties and give patients quality medical services. Health administration handles operational matters of medical facilities and ensures that all operations run smoothly.

Healthcare administrators possess effective communication, critical thinking, and problem-solving skills. Generally, they are tech-savvy and use technical means to perform their daily tasks. Health administrators do not possess in-depth knowledge of the medical field, but they know basic health information. They work alongside other healthcare professionals to improve patient outcomes and enhance their productivity.

Despite not dealing with patients in person, health administrators can improve patient-centered care:

1. Ensure that Healthcare Professionals are Aware of their Role

Healthcare administrators do not lead any particular group of healthcare professionals. However, they supervise that professionals work productively in their spheres. They keep an eye on floor nurses, lab technicians, and other medical practitioners to see that they do not waste time here and there. Healthcare administrators intervene when they see healthcare practitioners are overstepping or taking advantage of their position. Health managers understand that to give patient-centered care, all staff members of the healthcare facility need to be vigilant and perform efficiently.

Moreover, several people want to make a career in the medical field. Health administration is an ideal career for them as it allows them to work in a medical facility. Still, they do not have to handle patients’ illnesses. Fortunately, online education allows them to study along with their other duties. Therefore, aspirants can opt for online MHA programs and learn more about health administration.

2. Optimize Patients’ Engagement

No longer do patients sit on another end and act as per their doctors’ recommendations. Today most patients want to participate in their treatment and get an insight into their medical conditions. Healthcare administrators see that patients receive all the required information and connect to their concerned doctors or nurses. They optimize patients’ engagement in their care plan through digital channels and ensure follow-up appointments. Medical managers manage records of all patients through EHR, electronic health records and connect doctors to patients to enhance medical services.

3. Establish Productive Environment

Healthcare practitioners can perform better in a positive environment where they receive respect and work with others cordially. Healthcare professionals directly impact the medical facilities’ environment. Disagreements are bound to happen, and sometimes problems may arise among staff members. Health administrators see that things do not escalate and patients receive quality care.

Moreover, they bring out strategies to increase healthcare professionals’ engagement. They establish a system that helps cultivate a positive environment, enables staff to work cordially, and have the goal in mind. Health administrators ensure that all healthcare practitioners know the originations’ objective and work to improve its efficiency. Health administrators understand that healthcare practitioners need a productive environment to provide patient-centered care and strive to maintain it.

In addition to fostering a productive work environment, health administrators also need to focus on addressing the challenges of staffing shortages and managing workloads. One effective approach is the implementation of clinical workforce solutions. By utilizing these solutions, healthcare facilities can better manage their staffing needs, optimize operational efficiency, and ensure that healthcare practitioners are able to deliver high-quality care to their patients.

4. Set Clear Guidelines

Medical managers can bring out reforms in policies to improve practices and patient-centered care. They do not establish ambiguous rules and are precise in their guidelines. They ensure that all staff understand the organizations’ policies and stick to them. Health administrators educate other medical staff members on different ways of improving patient-centered care, including taking care of psychological health, involving a family in decisions, and updating patients about their health conditions. Furthermore, they have an open-door policy and do not hesitate in guiding medical practitioners about different procedures.

5. Work Beside Patients Advocates

Patient advocates do not provide medical recommendations by themselves. They may have insight into the medical field, but they avoid giving medical advice. They listen to the patients’ complaints and learn about issues hindering medical care. Patient advocates speak for patients and raise their concerns. Health administrators work closely with them to understand if patients receive appropriate care. It helps them identify their areas that need some improvement and work to turn them into strengths.

6. Provide Sufficient Medical Supplies to Professionals

Healthcare practitioners need multiple items to give medical services. Health administrators stay vigilant of the medical supplies and ensure that they stock them up before running out. Besides, they also take immediate actions if medical equipment breaks down and oversee replacing them with a working one. Health administrators supervise that medical professionals possess all things in need and do not have to stop their treatment due to the unavialbity of medical supplies.


Modern Healthcare organizations depend on various departments, and seamless coordination enables healthcare practitioners to perform proficiently. As the name implies, healthcare administrators take care of all administrative tasks. They are responsible for a multitude of tasks and oversee the work of many departments. These individuals devise organizations’ policies and mend them when the need arises. Although health administrators do not come in contact with patients often, their role is of utmost importance in improving patient outcomes and patient-centered care.

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